Can I resubmit a claim that was rejected or partially approved?
Yes. You can find the original claim in “My Claims” and tap “Resubmit Claim” to submit corrections or missing documents.
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How are payments handled for my approved claims?
You must add and verify your IBAN/bank account in your profile. Once approved, any reimbursement will be transferred to that account.
How can I submit a reimbursement claim using the Medgulf App?
Go to the Claims section from the menu or home page and tap “Submit Claim.” Fill out the form with provider details, diagnosis, treatment info, and upload all required documents. Then tap Submit.
Can I track my submitted claims in the app?
Yes. Go to “My Claims” to view all your submissions and their current status (Pending, Approved, Rejected, etc.).
How can patients track the progress of their medication order?
Users can view the order status in the app (Processing, Approved, Rejected, Ready for Pickup, Out for Delivery, Completed). Status updates are manually handled by the pharmacy.
What documents do I need for a claim?
It depends on the service. You may need invoices, receipts, medical reports, discharge summaries, lab results, or proof of payment. The app tells you exactly what’s needed based on your case.