Can I track my submitted claims in the app?

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• What is the difference between claims and pre-approvals?

  Claims are for past treatments you’re getting reimbursed for. Pre-approvals are prior authorizations for services you haven’t had yet. You can track both in the app.

• How can patients track the progress of their medication order?

  Users can view the order status in the app (Processing, Approved, Rejected, Ready for Pickup, Out for Delivery, Completed). Status updates are manually handled by the pharmacy.

• What is the Digital Twin feature in the Medgulf App?

  The Digital Twin creates a virtual version of your health profile using data from your wearables, medical records, and app activity. It helps track your health, shows trends, and gives personal wellness tips.

• What happens after a prescription is submitted?

  The order is marked “Processing” and sent to the selected pharmacy for availability checks. The pharmacy then either accepts or rejects the order.

• Can I set personal health goals in the app?

  Yes. You can set daily goals like step count, sleep hours, and calorie intake. The app tracks your progress and keeps you motivated.