Can patients get a refund if the call fails?

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• What is the “Call Doctor Now” feature?

  It's a real-time, on-demand call to available doctors (no prior booking). Patients can filter and call online doctors instantly for urgent concerns.

• How do patients get reminded about journey tasks?

  The app sends in-app notifications about upcoming appointments, pending tasks, and educational messages. These are also stored in the notification manager for future access.

• What call statuses exist in the system?

  Waiting – call created, waiting for doctor; Active – both joined; Cancelled – not joined in time or cancelled manually; Finished – call ended.

• Will I get reminders about my insurance policy?

  Yes. The app sends you reminders before your policy expires, payment due dates, and alerts about new offers. You can choose how you get notified — via in-app, SMS, or email.

• Can patients message or interact with their care team directly?

  Yes. After enrollment, patients can use the “Connect with Care Team” feature to open a chat or book an appointment with their assigned doctors or coordinators.