Do I need to do anything to get personalized meal suggestions?
You’ll need to complete your health profile and provide your dietary goals in the app — that way, the AI can give better and safer recommendations.
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Will I get reminders about my insurance policy?
Yes. The app sends you reminders before your policy expires, payment due dates, and alerts about new offers. You can choose how you get notified — via in-app, SMS, or email.
What if I need help choosing or buying a policy?
Tap the Support icon in the Marketplace screen. You’ll get guided FAQs, and if needed, you can chat with Medgulf’s support team for help.
Do I need to be logged in to use the AI Assistant?
Yes. You must be logged in, have a complete profile, and for some features (like meal planning or summaries), your health and insurance data must be verified.
What documents do I need for a claim?
It depends on the service. You may need invoices, receipts, medical reports, discharge summaries, lab results, or proof of payment. The app tells you exactly what’s needed based on your case.
What kind of documents might I need to upload?
Depending on the product, you may need to upload your national ID, existing health reports, or a driver’s license. The app will let you know what’s required.