How are real-time doctor availabilities managed?

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• What is the “Call Doctor Now” feature?

  It's a real-time, on-demand call to available doctors (no prior booking). Patients can filter and call online doctors instantly for urgent concerns.

• How does the system manage real-time availability for instant calls?

  Doctors set their availability manually on the provider portal. The system auto-checks to prevent overlap with scheduled appointments.

• How do users book an appointment in the app?

  By selecting a doctor from the list or profile, then choosing a consultation type, date, and time. Appointments are synced in real-time with the provider's schedule.

• What happens if a doctor doesn’t join a virtual consultation?

  The call is automatically marked as “Cancelled” after a timeout, and a refund is triggered if applicable.

• Are appointments integrated with provider EMRs?

  Yes. Appointments are pushed to the provider’s scheduling system in real time. Changes are reflected immediately in both systems.