How are users notified about appointments?

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• Can users reschedule or cancel appointments?

  Yes. Users can reschedule by selecting a new available slot or cancel the appointment with a reason (e.g., personal emergency). The system notifies the provider automatically.

• Are appointments integrated with provider EMRs?

  Yes. Appointments are pushed to the provider’s scheduling system in real time. Changes are reflected immediately in both systems.

• How are At-Home appointments handled?

  At-home services (like sample collection) are offered if the provider supports it. Users can select “At-Home” as the visit type when booking.

• What features can guest users access?

  Guests can view service listings, public content, and promotional material but need to log in to book appointments, submit claims, or access insurance details.

• Can I ask what appointments I have this week?

  Yes. Ask “What are my appointments this week?” or “When is my next visit?” — the assistant will pull up your scheduled bookings instantly.