How do patients get reminded about journey tasks?
The app sends in-app notifications about upcoming appointments, pending tasks, and educational messages. These are also stored in the notification manager for future access.
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How does a patient get enrolled in a Guided Care journey?
During a consultation, the doctor sends an invitation based on the diagnosis of the patient. If the patient accepts, they select a care team and the system automatically generates their personalized care journey.
Does the Guided Care journey support virtual follow-ups?
Yes. Patients can engage in virtual consultations and digital communication with care team members throughout the journey to ensure consistent support.
Can patients get a refund if the call fails?
Yes. Automatic refunds are issued if the doctor doesn’t join. Manual refund options exist for cases like wrong doctor, poor connection, or mistaken booking.
How is each care journey personalized?
The journey is tailored based on patient data, condition, risk level, and doctor insights. Templates are used to ensure medical alignment with national health guidelines.
Will I get reminders about my insurance policy?
Yes. The app sends you reminders before your policy expires, payment due dates, and alerts about new offers. You can choose how you get notified — via in-app, SMS, or email.