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When and how is Medgulf’s approval required for medication orders?
After trade names are confirmed by the patient, the pharmacy manually submits required documents to Medgulf for insurance approval.
How is medication prepared for pickup or delivery after approval?
Once Medgulf approves the order, the pharmacy prepares the medication and manually updates the order status to “Ready for Pickup” or “Out for Delivery.”
How does a user start a medication order in the app?
Users tap “Order Medication,” upload a valid prescription, choose a pharmacy from the list, and select whether they want delivery or pickup. If delivery is chosen, a valid address must be provided.
How does the patient confirm medication details?
If approved, a chat is initiated between the pharmacist and the patient. The pharmacist lists the available trade names, and the patient confirms or rejects them through the chat.
How can patients track the progress of their medication order?
Users can view the order status in the app (Processing, Approved, Rejected, Ready for Pickup, Out for Delivery, Completed). Status updates are manually handled by the pharmacy.