What features can guest users access?

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• Do I need to be logged in to access motor insurance features?

  Yes. You must be registered and logged in with a valid Medgulf motor insurance policy to access these features.

• What policies are eligible for roadside assistance features?

  Only comprehensive motor insurance policyholders can access the Roadside Assistance and Car Towing features through the app.

• Can users register as guests without insurance validation?

  Yes. Guests can browse public services and promotions but need to log in or register to perform transactions or access full features.

• Can users reschedule or cancel appointments?

  Yes. Users can reschedule by selecting a new available slot or cancel the appointment with a reason (e.g., personal emergency). The system notifies the provider automatically.

• How are users notified about appointments?

  Users get in-app notifications for confirmations, reminders, cancellations, or updates. These appear in the Notification Center and are sent via SMS or email if configured.