What happens after a prescription is submitted?
What happens after a prescription is submitted?
The order is marked “Processing” and sent to the selected pharmacy for availability checks. The pharmacy then either accepts or rejects the order.
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Can I track my submitted claims in the app?
Yes. Go to “My Claims” to view all your submissions and their current status (Pending, Approved, Rejected, etc.).
Can any prescription be uploaded for medication ordering?
Yes, as long as it’s valid and clearly readable. However, the final approval depends on pharmacy validation and Medgulf’s approval process.
How are prescription documents handled for Medgulf approval?
Pharmacies manually collect, prepare, and submit all required documents to Medgulf. There is no automated document submission system at this stage.
What happens if I forget my password?
Click “Forgot Password?” on the login screen, verify with OTP (mobile/email), and set a new password. You’ll then be redirected to login with the new credentials.
What happens after I complete the payment?
You’ll instantly receive your digital insurance policy. It’s downloadable from the app and also sent to your registered email.