What happens if the pharmacy doesn’t have the medication?
The pharmacy rejects the order, and the user receives a notification. The user can then choose a different pharmacy or cancel the request.
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What happens if a doctor doesn’t join a virtual consultation?
The call is automatically marked as “Cancelled” after a timeout, and a refund is triggered if applicable.
What happens if Medgulf rejects the medication request?
The pharmacy notifies the patient, who can then cancel or modify the order based on the feedback received.
How is medication prepared for pickup or delivery after approval?
Once Medgulf approves the order, the pharmacy prepares the medication and manually updates the order status to “Ready for Pickup” or “Out for Delivery.”
How does a user start a medication order in the app?
Users tap “Order Medication,” upload a valid prescription, choose a pharmacy from the list, and select whether they want delivery or pickup. If delivery is chosen, a valid address must be provided.
Medication Orders
It allows insured users to upload prescriptions, choose a pharmacy, and receive medications either via delivery or pickup. It streamlines communication between patients, pharmacists, and Medgulf.