What if I need help while submitting a claim or using the app?
The app includes help tooltips and support chat options. You can contact Medgulf customer care directly through the app if you’re stuck at any step.
Related Articles
How can I submit a reimbursement claim using the Medgulf App?
Go to the Claims section from the menu or home page and tap “Submit Claim.” Fill out the form with provider details, diagnosis, treatment info, and upload all required documents. Then tap Submit.
What documents do I need for a claim?
It depends on the service. You may need invoices, receipts, medical reports, discharge summaries, lab results, or proof of payment. The app tells you exactly what’s needed based on your case.
What if I need help choosing or buying a policy?
Tap the Support icon in the Marketplace screen. You’ll get guided FAQs, and if needed, you can chat with Medgulf’s support team for help.
What types of help can I request under roadside assistance?
Common services include flat tire repair, battery jump-start, emergency fuel delivery, and towing. The app lists available options when you request help.
What kind of documents might I need to upload?
Depending on the product, you may need to upload your national ID, existing health reports, or a driver’s license. The app will let you know what’s required.