Who updates the order status in the app?
The pharmacy is responsible for manually updating the order status at every stage, from “Processing” to “Completed.”
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How can patients track the progress of their medication order?
Users can view the order status in the app (Processing, Approved, Rejected, Ready for Pickup, Out for Delivery, Completed). Status updates are manually handled by the pharmacy.
How does a user start a medication order in the app?
Users tap “Order Medication,” upload a valid prescription, choose a pharmacy from the list, and select whether they want delivery or pickup. If delivery is chosen, a valid address must be provided.
How is medication prepared for pickup or delivery after approval?
Once Medgulf approves the order, the pharmacy prepares the medication and manually updates the order status to “Ready for Pickup” or “Out for Delivery.”
Is the delivery system integrated with the app?
No. There is no real-time delivery integration. The pharmacy manually updates the status, and delivery is arranged independently through their own resources.
What is the Notification Center?
It's a built-in inbox in the app that stores all alerts and updates — appointment status, unread message counters, and an option to mark notifications as read.