Are care teams fixed, or can patients choose their team?

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• Can patients message or interact with their care team directly?

  Yes. After enrollment, patients can use the “Connect with Care Team” feature to open a chat or book an appointment with their assigned doctors or coordinators.

• How can care teams monitor patients' Guided Care journeys?

  Through the “Enrolled Patients” section, providers can track progress, identify care gaps, review goals and parameters, and recommend or add new interventions.

• Can I view my care team and current journey from the insurance section?

  Yes. From the Health Insurance landing page or profile, tap “Connect to Care Team” to see your care journey, activities, and provider team.

• Does the Guided Care journey support virtual follow-ups?

  Yes. Patients can engage in virtual consultations and digital communication with care team members throughout the journey to ensure consistent support.

• Guided Care program

  It’s a digital chronic disease management module that enables doctors to create personalized care journeys, monitor progress, and stay connected with patients using AI and digital twin insights.