How do I switch to a dependent’s profile?
Go to the side menu → Dependents → Select profile → Tap “Switch Profile.” The app simulates the selected dependent as the main user until you exit the linked account.
Related Articles
What personal data can be updated in the profile section?
Users can update their name, contact info, language preference, profile photo, vehicle info, and health details like allergies, exercise routine, weight, etc.
What kind of journey activities are set for the patient?
Activities may include lab tests, vital tracking, appointments, medication check-ins, and lifestyle goals — tailored to the patient’s condition and risk profile.
What’s the difference between delivery and pickup flows?
For pickup, the pharmacy marks the order “Ready for Pickup,” and the user visits the pharmacy. For delivery, the pharmacy marks it “Out for Delivery” and arranges dispatch manually.
What should I do if I can’t access my policy or assistance tools?
Make sure your profile is verified and your insurance policy is valid. If you still face issues, use the app’s support chat or contact Medgulf customer care for help.
When and how is Medgulf’s approval required for medication orders?
After trade names are confirmed by the patient, the pharmacy manually submits required documents to Medgulf for insurance approval.