What should I do if I can’t access my policy or assistance tools?

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• What policies are eligible for roadside assistance features?

  Only comprehensive motor insurance policyholders can access the Roadside Assistance and Car Towing features through the app.

• Do I need to be logged in to access motor insurance features?

  Yes. You must be registered and logged in with a valid Medgulf motor insurance policy to access these features.

• Is roadside assistance available 24/7 through the app?

  Yes. The app gives you access to round-the-clock support, either by direct call or integrated service request (depending on your provider and policy type).

• What features can guest users access?

  Guests can view service listings, public content, and promotional material but need to log in to book appointments, submit claims, or access insurance details.

• What if the app provider isn’t integrated?

  The app will still show the trusted service provider's phone number so you can call directly to request assistance.