How can I submit a reimbursement claim using the Medgulf App?

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• What if I need help while submitting a claim or using the app?

  The app includes help tooltips and support chat options. You can contact Medgulf customer care directly through the app if you’re stuck at any step.

• Can I resubmit a claim that was rejected or partially approved?

  Yes. You can find the original claim in “My Claims” and tap “Resubmit Claim” to submit corrections or missing documents.

• How can a user register in the Medgulf App?

  Users can register using either their mobile number or email. The system sends an OTP for verification, after which the user can log in and access the app.

• What is the Digital Twin feature in the Medgulf App?

  The Digital Twin creates a virtual version of your health profile using data from your wearables, medical records, and app activity. It helps track your health, shows trends, and gives personal wellness tips.

• How are prescription documents handled for Medgulf approval?

  Pharmacies manually collect, prepare, and submit all required documents to Medgulf. There is no automated document submission system at this stage.