Is the delivery system integrated with the app?

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• What if the app provider isn’t integrated?

  The app will still show the trusted service provider's phone number so you can call directly to request assistance.

• Are appointments integrated with provider EMRs?

  Yes. Appointments are pushed to the provider’s scheduling system in real time. Changes are reflected immediately in both systems.

• What’s the difference between delivery and pickup flows?

  For pickup, the pharmacy marks the order “Ready for Pickup,” and the user visits the pharmacy. For delivery, the pharmacy marks it “Out for Delivery” and arranges dispatch manually.

• How is medication prepared for pickup or delivery after approval?

  Once Medgulf approves the order, the pharmacy prepares the medication and manually updates the order status to “Ready for Pickup” or “Out for Delivery.”

• Is roadside assistance available 24/7 through the app?

  Yes. The app gives you access to round-the-clock support, either by direct call or integrated service request (depending on your provider and policy type).