What if the app provider isn’t integrated?

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• Are appointments integrated with provider EMRs?

  Yes. Appointments are pushed to the provider’s scheduling system in real time. Changes are reflected immediately in both systems.

• Is roadside assistance available 24/7 through the app?

  Yes. The app gives you access to round-the-clock support, either by direct call or integrated service request (depending on your provider and policy type).

• Is the delivery system integrated with the app?

  No. There is no real-time delivery integration. The pharmacy manually updates the status, and delivery is arranged independently through their own resources.

• What if I don’t use a wearable device?

  No problem. You can enter your health info manually — such as sleep, steps, calories, heart rate, and more — directly in the app.

• What should I do if I can’t access my policy or assistance tools?

  Make sure your profile is verified and your insurance policy is valid. If you still face issues, use the app’s support chat or contact Medgulf customer care for help.