Are appointments integrated with provider EMRs?

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• What if the app provider isn’t integrated?

  The app will still show the trusted service provider's phone number so you can call directly to request assistance.

• How are At-Home appointments handled?

  At-home services (like sample collection) are offered if the provider supports it. Users can select “At-Home” as the visit type when booking.

• Can users reschedule or cancel appointments?

  Yes. Users can reschedule by selecting a new available slot or cancel the appointment with a reason (e.g., personal emergency). The system notifies the provider automatically.

• Can I ask what appointments I have this week?

  Yes. Ask “What are my appointments this week?” or “When is my next visit?” — the assistant will pull up your scheduled bookings instantly.

• Is the delivery system integrated with the app?

  No. There is no real-time delivery integration. The pharmacy manually updates the status, and delivery is arranged independently through their own resources.