Are appointments integrated with provider EMRs?

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• What if the app provider isn’t integrated?

  The app will still show the trusted service provider's phone number so you can call directly to request assistance.

• How are At-Home appointments handled?

  At-home services (like sample collection) are offered if the provider supports it. Users can select “At-Home” as the visit type when booking.

• Can users reschedule or cancel appointments?

  Yes. Users can reschedule by selecting a new available slot or cancel the appointment with a reason (e.g., personal emergency). The system notifies the provider automatically.

• Can I ask what appointments I have this week?

  Yes. Ask “What are my appointments this week?” or “When is my next visit?” — the assistant will pull up your scheduled bookings instantly.

• Is roadside assistance available 24/7 through the app?

  Yes. The app gives you access to round-the-clock support, either by direct call or integrated service request (depending on your provider and policy type).