What if I need help choosing or buying a policy?

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• What if I need help while submitting a claim or using the app?

  The app includes help tooltips and support chat options. You can contact Medgulf customer care directly through the app if you’re stuck at any step.

• What should I do if I can’t access my policy or assistance tools?

  Make sure your profile is verified and your insurance policy is valid. If you still face issues, use the app’s support chat or contact Medgulf customer care for help.

• What types of help can I request under roadside assistance?

  Common services include flat tire repair, battery jump-start, emergency fuel delivery, and towing. The app lists available options when you request help.

• How do I pay for a policy in the app?

  The app supports secure in-app payments via credit or debit card. Once successful, your policy is generated immediately.

• Can I share my motor insurance policy with others?

  Yes. Tap “Share” and choose from your installed apps (like WhatsApp, email, etc.) or select a contact to send your policy.