What kind of educational content is sent to the patient?
Patients receive health-related articles, care tips, reminders, and progress forms. These are personalized based on their journey type and are accessible via the Notification Center.
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What kind of journey activities are set for the patient?
Activities may include lab tests, vital tracking, appointments, medication check-ins, and lifestyle goals — tailored to the patient’s condition and risk profile.
How does the patient confirm medication details?
If approved, a chat is initiated between the pharmacist and the patient. The pharmacist lists the available trade names, and the patient confirms or rejects them through the chat.
Is risk stratification required for every patient?
Yes, if the patient has chronic conditions and some required health readings are missing, the system prompts the doctor to complete risk stratification before journey generation.
What happens once the patient accepts the care journey?
The system generates a personalized journey plan with activities and health goals. The patient gains access to their care team via chat and appointment options.
How does a patient get enrolled in a Guided Care journey?
During a consultation, the doctor sends an invitation based on the diagnosis of the patient. If the patient accepts, they select a care team and the system automatically generates their personalized care journey.