Can I manage dependents under my account?

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• Can I manage my notification preferences?

  Absolutely. You can go to your Profile → Notification Settings and choose which alerts you want and how you receive them.

• How do I switch to a dependent’s profile?

  Go to the side menu → Dependents → Select profile → Tap “Switch Profile.” The app simulates the selected dependent as the main user until you exit the linked account.

• How does the system manage real-time availability for instant calls?

  Doctors set their availability manually on the provider portal. The system auto-checks to prevent overlap with scheduled appointments.

• Where do I find my insurance card in the app?

  From the insurance landing page, you’ll see your eCard with basic info and dependents. Tap the card to open your full profile and download it if needed.

• How are payments handled for my approved claims?

  You must add and verify your IBAN/bank account in your profile. Once approved, any reimbursement will be transferred to that account.