How are payments handled for my approved claims?

• Related Articles

• Can I track my submitted claims in the app?

  Yes. Go to “My Claims” to view all your submissions and their current status (Pending, Approved, Rejected, etc.).

• What is the difference between claims and pre-approvals?

  Claims are for past treatments you’re getting reimbursed for. Pre-approvals are prior authorizations for services you haven’t had yet. You can track both in the app.

• Can I resubmit a claim that was rejected or partially approved?

  Yes. You can find the original claim in “My Claims” and tap “Resubmit Claim” to submit corrections or missing documents.

• How are At-Home appointments handled?

  At-home services (like sample collection) are offered if the provider supports it. Users can select “At-Home” as the visit type when booking.

• How can patients track the progress of their medication order?

  Users can view the order status in the app (Processing, Approved, Rejected, Ready for Pickup, Out for Delivery, Completed). Status updates are manually handled by the pharmacy.