How does the system manage real-time availability for instant calls?

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• How are real-time doctor availabilities managed?

  Availability is pulled from provider systems via integration. App users see only real-time schedules, preventing conflicts or overbookings.

• Can I manage dependents under my account?

  Yes. After login, the system automatically retrieves dependents from the Medgulf database. You can switch between profiles to book appointments or manage care.

• How does payment work for instant calls?

  Before the call starts, patients pay through the provider’s payment gateway. If payment is successful, the call begins. Failed payments can be retried.

• Is the delivery system integrated with the app?

  No. There is no real-time delivery integration. The pharmacy manually updates the status, and delivery is arranged independently through their own resources.

• What call statuses exist in the system?

  Waiting – call created, waiting for doctor; Active – both joined; Cancelled – not joined in time or cancelled manually; Finished – call ended.