How can patients track the progress of their medication order?
Users can view the order status in the app (Processing, Approved, Rejected, Ready for Pickup, Out for Delivery, Completed). Status updates are manually handled by the pharmacy.
Related Articles
How can care teams monitor patients' Guided Care journeys?
Through the “Enrolled Patients” section, providers can track progress, identify care gaps, review goals and parameters, and recommend or add new interventions.
How does a user start a medication order in the app?
Users tap “Order Medication,” upload a valid prescription, choose a pharmacy from the list, and select whether they want delivery or pickup. If delivery is chosen, a valid address must be provided.
Medication Orders
It allows insured users to upload prescriptions, choose a pharmacy, and receive medications either via delivery or pickup. It streamlines communication between patients, pharmacists, and Medgulf.
How is medication prepared for pickup or delivery after approval?
Once Medgulf approves the order, the pharmacy prepares the medication and manually updates the order status to “Ready for Pickup” or “Out for Delivery.”
Who updates the order status in the app?
The pharmacy is responsible for manually updating the order status at every stage, from “Processing” to “Completed.”