How does a user start a medication order in the app?

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• How can patients track the progress of their medication order?

  Users can view the order status in the app (Processing, Approved, Rejected, Ready for Pickup, Out for Delivery, Completed). Status updates are manually handled by the pharmacy.

• How can a user register in the Medgulf App?

  Users can register using either their mobile number or email. The system sends an OTP for verification, after which the user can log in and access the app.

• Who updates the order status in the app?

  The pharmacy is responsible for manually updating the order status at every stage, from “Processing” to “Completed.”

• How is medication prepared for pickup or delivery after approval?

  Once Medgulf approves the order, the pharmacy prepares the medication and manually updates the order status to “Ready for Pickup” or “Out for Delivery.”

• What happens if the pharmacy doesn’t have the medication?

  The pharmacy rejects the order, and the user receives a notification. The user can then choose a different pharmacy or cancel the request.