How do virtual consultations work in the app?
Users and doctors must be online. At the scheduled time, a video call is initiated. The provider may also start a chat ahead of the call if needed.
Related Articles
Does the Guided Care journey support virtual follow-ups?
Yes. Patients can engage in virtual consultations and digital communication with care team members throughout the journey to ensure consistent support.
Can users provide feedback after consultations?
Yes. For virtual visits, the feedback prompt appears immediately. For in-person and at-home visits, it appears 1 hour after the scheduled time.
What is the Digital Twin feature in the Medgulf App?
The Digital Twin creates a virtual version of your health profile using data from your wearables, medical records, and app activity. It helps track your health, shows trends, and gives personal wellness tips.
How does payment work for instant calls?
Before the call starts, patients pay through the provider’s payment gateway. If payment is successful, the call begins. Failed payments can be retried.
What appointment types are supported in the Medgulf App?
Users can book In-Person, At-Home (sample collection or home care), and Virtual (telehealth video/audio) appointments.