Can users provide feedback after consultations?
Yes. For virtual visits, the feedback prompt appears immediately. For in-person and at-home visits, it appears 1 hour after the scheduled time.
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How do virtual consultations work in the app?
Users and doctors must be online. At the scheduled time, a video call is initiated. The provider may also start a chat ahead of the call if needed.
Can users reschedule or cancel appointments?
Yes. Users can reschedule by selecting a new available slot or cancel the appointment with a reason (e.g., personal emergency). The system notifies the provider automatically.
How are users notified about appointments?
Users get in-app notifications for confirmations, reminders, cancellations, or updates. These appear in the Notification Center and are sent via SMS or email if configured.
Can users reset their password using email instead of mobile?
Yes. Users can choose either mobile number or email to receive the OTP for resetting their password.
How can users search for doctors in the app?
Users can search via specialty, hospital, gender, nationality, co-insurance amount, language, and even name-based global search. Filters are available for better matching.