What if I don’t use a wearable device?

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• What wearable devices work with the Digital Twin?

  Devices like Apple Watch, Galaxy Watch, and other wearables that sync with Apple Health (iPhone) or Health Connect (Android) are supported.

• What should I do if I can’t access my policy or assistance tools?

  Make sure your profile is verified and your insurance policy is valid. If you still face issues, use the app’s support chat or contact Medgulf customer care for help.

• What happens if the pharmacy doesn’t have the medication?

  The pharmacy rejects the order, and the user receives a notification. The user can then choose a different pharmacy or cancel the request.

• What if the app provider isn’t integrated?

  The app will still show the trusted service provider's phone number so you can call directly to request assistance.

• Can doctors use my Digital Twin during consultations?

  Yes. If you’re part of a Guided Care program, your doctor can view your Digital Twin to monitor progress, suggest changes to your care plan, and follow up more effectively.