Will I be logged out automatically after using the app?

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• Will the assistant reflect my actions inside the app right away?

  Yes. Anything the assistant helps you with — bookings, cancellations, summaries — will be instantly reflected in your profile and synced with providers.

• What are the supported login methods in the app?

  Users can log in using email/mobile + password. The app also supports biometric login (fingerprint or Face ID), Google Authenticator (2FA), and will later support Quick PIN.

• What if I need help while submitting a claim or using the app?

  The app includes help tooltips and support chat options. You can contact Medgulf customer care directly through the app if you’re stuck at any step.

• Do I need to be logged in to access motor insurance features?

  Yes. You must be registered and logged in with a valid Medgulf motor insurance policy to access these features.

• How do I activate the Digital Twin on my app?

  Once you log in and complete your profile, the Digital Twin activates automatically when you connect a wearable or complete in-app assessments. No extra steps are required.