Will I be logged out automatically after using the app?

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• Will the assistant reflect my actions inside the app right away?

  Yes. Anything the assistant helps you with — bookings, cancellations, summaries — will be instantly reflected in your profile and synced with providers.

• What are the supported login methods in the app?

  Users can log in using email/mobile + password. The app also supports biometric login (fingerprint or Face ID), Google Authenticator (2FA), and will later support Quick PIN.

• What if I need help while submitting a claim or using the app?

  The app includes help tooltips and support chat options. You can contact Medgulf customer care directly through the app if you’re stuck at any step.

• Do I need to be logged in to access motor insurance features?

  Yes. You must be registered and logged in with a valid Medgulf motor insurance policy to access these features.

• How can I submit a reimbursement claim using the Medgulf App?

  Go to the Claims section from the menu or home page and tap “Submit Claim.” Fill out the form with provider details, diagnosis, treatment info, and upload all required documents. Then tap Submit.