Can users reschedule or cancel appointments?

• Related Articles

• Can it help me reschedule or cancel appointments too?

  Absolutely. You can say “Reschedule my Monday appointment” or “Cancel my visit to Dr. Sara.” The assistant will show you the available slots or confirm the cancellation.

• How are users notified about appointments?

  Users get in-app notifications for confirmations, reminders, cancellations, or updates. These appear in the Notification Center and are sent via SMS or email if configured.

• Are appointments integrated with provider EMRs?

  Yes. Appointments are pushed to the provider’s scheduling system in real time. Changes are reflected immediately in both systems.

• How are At-Home appointments handled?

  At-home services (like sample collection) are offered if the provider supports it. Users can select “At-Home” as the visit type when booking.

• What features can guest users access?

  Guests can view service listings, public content, and promotional material but need to log in to book appointments, submit claims, or access insurance details.