Can users reset their password using email instead of mobile?
Yes. Users can choose either mobile number or email to receive the OTP for resetting their password.
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What happens if I forget my password?
Click “Forgot Password?” on the login screen, verify with OTP (mobile/email), and set a new password. You’ll then be redirected to login with the new credentials.
What are the supported login methods in the app?
Users can log in using email/mobile + password. The app also supports biometric login (fingerprint or Face ID), Google Authenticator (2FA), and will later support Quick PIN.
How are users notified about appointments?
Users get in-app notifications for confirmations, reminders, cancellations, or updates. These appear in the Notification Center and are sent via SMS or email if configured.
What personal details are required during registration?
Users must enter their first name, last name, mobile or email, date of birth, gender, and password. National ID is required later for insurance validation.
How can a user register in the Medgulf App?
Users can register using either their mobile number or email. The system sends an OTP for verification, after which the user can log in and access the app.