What happens if I forget my password?

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• Can users reset their password using email instead of mobile?

  Yes. Users can choose either mobile number or email to receive the OTP for resetting their password.

• What happens after a prescription is submitted?

  The order is marked “Processing” and sent to the selected pharmacy for availability checks. The pharmacy then either accepts or rejects the order.

• What happens after I complete the payment?

  You’ll instantly receive your digital insurance policy. It’s downloadable from the app and also sent to your registered email.

• What happens if I upload the wrong document?

  The app will show an error if a file type or size is incorrect. You’ll need to re-upload a valid document to proceed.

• What happens if Medgulf rejects the medication request?

  The pharmacy notifies the patient, who can then cancel or modify the order based on the feedback received.