Is two-factor authentication (2FA) available?

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• Is roadside assistance available 24/7 through the app?

  Yes. The app gives you access to round-the-clock support, either by direct call or integrated service request (depending on your provider and policy type).

• Are care teams fixed, or can patients choose their team?

  After receiving the doctor’s invitation, the patient is allowed to select their preferred care team from available options before confirming enrollment.

• How can users search for doctors in the app?

  Users can search via specialty, hospital, gender, nationality, co-insurance amount, language, and even name-based global search. Filters are available for better matching.

• Can users reschedule or cancel appointments?

  Yes. Users can reschedule by selecting a new available slot or cancel the appointment with a reason (e.g., personal emergency). The system notifies the provider automatically.

• What is the “Call Doctor Now” feature?

  It's a real-time, on-demand call to available doctors (no prior booking). Patients can filter and call online doctors instantly for urgent concerns.