What is the “Call Doctor Now” feature?

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• What call statuses exist in the system?

  Waiting – call created, waiting for doctor; Active – both joined; Cancelled – not joined in time or cancelled manually; Finished – call ended.

• Can patients get a refund if the call fails?

  Yes. Automatic refunds are issued if the doctor doesn’t join. Manual refund options exist for cases like wrong doctor, poor connection, or mistaken booking.

• What happens if a doctor doesn’t join a virtual consultation?

  The call is automatically marked as “Cancelled” after a timeout, and a refund is triggered if applicable.

• What is the Digital Twin feature in the Medgulf App?

  The Digital Twin creates a virtual version of your health profile using data from your wearables, medical records, and app activity. It helps track your health, shows trends, and gives personal wellness tips.

• How are real-time doctor availabilities managed?

  Availability is pulled from provider systems via integration. App users see only real-time schedules, preventing conflicts or overbookings.