How can users search for doctors in the app?
Users can search via specialty, hospital, gender, nationality, co-insurance amount, language, and even name-based global search. Filters are available for better matching.
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Can users filter doctors during search?
Absolutely. Filters include specialty, rating, language, gender, hospital, and even nationality — ensuring tailored results.
How are users notified about appointments?
Users get in-app notifications for confirmations, reminders, cancellations, or updates. These appear in the Notification Center and are sent via SMS or email if configured.
Can users reschedule or cancel appointments?
Yes. Users can reschedule by selecting a new available slot or cancel the appointment with a reason (e.g., personal emergency). The system notifies the provider automatically.
How do virtual consultations work in the app?
Users and doctors must be online. At the scheduled time, a video call is initiated. The provider may also start a chat ahead of the call if needed.
How do users book an appointment in the app?
By selecting a doctor from the list or profile, then choosing a consultation type, date, and time. Appointments are synced in real-time with the provider's schedule.