What call statuses exist in the system?

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• What is the “Call Doctor Now” feature?

  It's a real-time, on-demand call to available doctors (no prior booking). Patients can filter and call online doctors instantly for urgent concerns.

• Can patients get a refund if the call fails?

  Yes. Automatic refunds are issued if the doctor doesn’t join. Manual refund options exist for cases like wrong doctor, poor connection, or mistaken booking.

• How does the system manage real-time availability for instant calls?

  Doctors set their availability manually on the provider portal. The system auto-checks to prevent overlap with scheduled appointments.

• Is the delivery system integrated with the app?

  No. There is no real-time delivery integration. The pharmacy manually updates the status, and delivery is arranged independently through their own resources.

• How does payment work for instant calls?

  Before the call starts, patients pay through the provider’s payment gateway. If payment is successful, the call begins. Failed payments can be retried.