What happens if a doctor doesn’t join a virtual consultation?

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• What happens if the pharmacy doesn’t have the medication?

  The pharmacy rejects the order, and the user receives a notification. The user can then choose a different pharmacy or cancel the request.

• Can patients get a refund if the call fails?

  Yes. Automatic refunds are issued if the doctor doesn’t join. Manual refund options exist for cases like wrong doctor, poor connection, or mistaken booking.

• Does the Guided Care journey support virtual follow-ups?

  Yes. Patients can engage in virtual consultations and digital communication with care team members throughout the journey to ensure consistent support.

• How do virtual consultations work in the app?

  Users and doctors must be online. At the scheduled time, a video call is initiated. The provider may also start a chat ahead of the call if needed.

• How do users book an appointment in the app?

  By selecting a doctor from the list or profile, then choosing a consultation type, date, and time. Appointments are synced in real-time with the provider's schedule.