What is the Notification Center?

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• What kind of educational content is sent to the patient?

  Patients receive health-related articles, care tips, reminders, and progress forms. These are personalized based on their journey type and are accessible via the Notification Center.

• How are users notified about appointments?

  Users get in-app notifications for confirmations, reminders, cancellations, or updates. These appear in the Notification Center and are sent via SMS or email if configured.

• Can I manage my notification preferences?

  Absolutely. You can go to your Profile → Notification Settings and choose which alerts you want and how you receive them.

• How do patients get reminded about journey tasks?

  The app sends in-app notifications about upcoming appointments, pending tasks, and educational messages. These are also stored in the notification manager for future access.

• What happens if the pharmacy doesn’t have the medication?

  The pharmacy rejects the order, and the user receives a notification. The user can then choose a different pharmacy or cancel the request.