What happens after I complete the payment?

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• How does payment work for instant calls?

  Before the call starts, patients pay through the provider’s payment gateway. If payment is successful, the call begins. Failed payments can be retried.

• What happens if I forget my password?

  Click “Forgot Password?” on the login screen, verify with OTP (mobile/email), and set a new password. You’ll then be redirected to login with the new credentials.

• What happens after a prescription is submitted?

  The order is marked “Processing” and sent to the selected pharmacy for availability checks. The pharmacy then either accepts or rejects the order.

• What happens if I upload the wrong document?

  The app will show an error if a file type or size is incorrect. You’ll need to re-upload a valid document to proceed.

• What happens if Medgulf rejects the medication request?

  The pharmacy notifies the patient, who can then cancel or modify the order based on the feedback received.