What happens if I upload the wrong document?

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• What kind of documents might I need to upload?

  Depending on the product, you may need to upload your national ID, existing health reports, or a driver’s license. The app will let you know what’s required.

• What happens if I forget my password?

  Click “Forgot Password?” on the login screen, verify with OTP (mobile/email), and set a new password. You’ll then be redirected to login with the new credentials.

• What happens after a prescription is submitted?

  The order is marked “Processing” and sent to the selected pharmacy for availability checks. The pharmacy then either accepts or rejects the order.

• What happens after I complete the payment?

  You’ll instantly receive your digital insurance policy. It’s downloadable from the app and also sent to your registered email.

• What happens if Medgulf rejects the medication request?

  The pharmacy notifies the patient, who can then cancel or modify the order based on the feedback received.